Product Questions

How do I access the titles I’ve purchased?
What do I do if I accidentally delete or lose my PDF?
What happens if my download is interrupted?
What happens if my PDF won’t download?

How do I access the titles I’ve purchased?

You can download any of your previous orders from your “My Account”. Just log in and click on the My Account tab in the navigation bar on our site, then click on “Downloads” to get to your library.

What do I do if I accidentally delete or lose my PDF?

You can usually download your prior purchases from your “My Account” page. Just log in and go to your Account and then click on the “Downloads” link to visit your library. Click on the button to download the title again.

What happens if my download is interrupted?

If your download is interrupted in the middle (for example, if your internet connection is interrupted), you may restart the download. Just click on the download link again (from your order confirmation email, from your account history in the My Account part of the website, or from the Checkout Complete page if you are still on that page). If you have trouble restarting the download, please let us know the product title and your order number and we can investigate further.

What happens if my PDF won’t download?

There could be a variety of reasons why the PDF won’t download. Please disable any pop-up blockers, try clearing the cache and history on your internet browser. If you still experience problems, please contact our Customer Support team..

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